How to contact Serpable LTD to make a complaint

Please send Serpable your details, a description of your complaint and how you think they can resolve it, and any other relevant information. In writing to:

Serpable LTD

Collingbourne Avenue
Bournemouth
BH6 5QR

How long will it take?

Your complaint will be acknowledged promptly in writing and Serpable will do their best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and If a complaint is particularly complex, it may take longer to resolve. They will always try their best to respond to your complaint as quickly as possible and they’ll send you their final response no later than 8 weeks from when you first complained. If they cannot complete their investigation in this time, they will contact you to explain the delay and give you an indication of when to expect their response. If you’re unhappy with the progress of your complaint or not happy with the final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given them the opportunity to put matters right, so please contact serpable first and they will do all they can to help you.

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of their final response. Their contact details are:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR